Hard Bakka achieves international certification for our efforts in Quality Management Systems (QMS). Hard Bakka view customer satisfaction as one of their highest priorities and strive to improve their quality services to consistently meet customer expectations. To achieve this Hard Bakka work with their clients throughout the entire fabrication process (from detail drawings to site rigging) to achieve quality products and services, consistently.
ISO 9001 Quality Management System: The Details
ISO 9001 specifies the requirements for a quality management system. This certification is for organisations looking to consistently meet their customer’s expectations as well as improve the quality of their products and services. ISO 9001 includes quality management principles such as having a strong customer focus, addressing motivation, the implication of top management, the process approach and how to achieve continual improvement.
By achieving ISO 9001, the organisation is provided strategies to develop better customer service through helping customers receive consistent, good quality products and services.
ISO 9001 at Hard Bakka
“At Hard Bakka we constantly strive for wholistic improvement within the company. We also possess the ability to focus strongly on our customers’ needs and strive to exceed their expectations”, said Mona Hwalla, General Manager.
Hard Bakka’s top management understand the importance of having managers and team leaders to maintain purpose and direction in each project. Ms. Hwalla said, “this allows us to implement and improve on KPIs and maintain a healthy internal environment that results in success for our clients as well as the company”.
Hard Bakka believes it is crucial to keep engaging with clients and suppliers equally and to maintain positive rapport. Ms Hwalla said, “Even though our core service is offering custom fabricated steel, this doesn’t overshadow the fact that people are the essence of our success, and their full and positive involvement increases our efficiency and outcomes as a company”.
Hard Bakka believes in the process approach. Their managers and team leaders monitor the processes whilst implementing improvements along the way. The different management processes used by Hard Bakka provide increased efficiency and customer satisfaction.
Hard Bakka also makes decisions based on technical industry standards including engineering and expert consultations to ensure the outcome of the fabricated or welded steel structure is of high standard and compliant. Mrs. Hwalla said, “We are as good as our last successful steel project. So, we need to deliver excellent outcomes every time”.
ARE YOU LOOKING FOR HELP WITH YOUR NEXT STEEL FABRICATION PROJECT?
At Hard Bakka Pty Ltd, we work across all industries and markets to supply exceptional steel fabrication solutions from beginning to end. We have been commended for our craftsmanship, high standards and commitment to reliability and quality.
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